Privacy Policy
Who we are
In this Privacy Policy references to "we" and "us" are to
T-Mobile Limited, company number 02382161, registered T-Mobile (UK) Ltd, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW and Kondor Limited, company number 394820, registered office 74-78 Condor Close, Woolsbridge Industrial Park, Three
Legged Cross, Wimborne, Dorset, BH21 6SU.
What information we collect and how
The information we collect via this website may include:
(1) Any personal details you type in and submit, such as name, address, email address, etc.
(2) Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
(3) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.
The details we collect will be used:-
(1) To process your order (including any line rental application), to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
(2) To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and
(3) To comply with legal requirements.
(4) We would also like to email or post you details of various promotions, goods and services that we can offer you. These include all kinds of communications and similar or associated products, including service and insurance agreements. If you wish to receive these, please tick the "Yes" box when entering your personal details. (You may unsubscribe at a later date, if you wish.)
(5) T-Mobile Stores is part of the T-Mobile Group of companies
and we may need to pass the information we collect to other companies within
our group for administrative purposes. We may use third parties to carry out
certain activities, such as processing and sorting data, monitoring how customers
use our site and issuing our emails for us. Rest assured that third parties
will not be allowed to use your personal information for their own purposes.
Your rights
(1) You can ask us to update or remove your personal information
by emailing privacy@t-mobile.co.uk
or by writing to us at our customer services address in (2) below.
However, please note that we may need to keep some personal data in order to
process orders or to comply with customer service or after sale obligations.
(2) You also have the right to request a copy of any personal
information we hold about you. To do this, simply write to us at the following
address, enclosing a cheque for £10 payable to T-Mobile Ltd to cover our administration costs:-
Customer Services (Data Subject Request)
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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