FAQ´s

We do our very best to show only products that are in stock on this site. Sometimes, however, when products do go out of stock or have a low stock level we will inform you with a "Low Stock – Delivery may be delayed" message in the product presentation page. In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.

We do our very best to show only products that are in stock on this site. Sometimes, however, when products do go out of stock or have a low stock level we will inform you with a "Low Stock – Delivery may be delayed" message in the product presentation page. In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.

You will receive a UK VAT receipt, which will be sent with the goods being despatched. If a parcel should arrive without a receipt, please allow 3 working days before contacting us to allow for any postal delays. You should keep your receipt in a safe place, as you will need it in the unlikely event of a fault with your purchase or you wish to cancel your purchase.

If you have ordered more than one item for Royal Mail or courier delivery, they will normally be delivered together in one box, unless they are too bulky or too heavy in which case they may be delivered separately, but should still usually arrive on the same day.

For delivery information, please read our Delivery Policy page available from the Customer Service menu. Delivery Policy >

This is a security measure - it helps prevent credit card fraud by ensuring that only the cardholder can receive products ordered with their card. We are constantly reviewing and upgrading our security procedures to ensure that shopping with us online is as safe as possible.

Currently we are only able to deliver to UK addresses (including Northern Ireland , but excluding the Channel Islands).

You can check the progress of your order by logging on and inputting your user name and password to check your order history from your account page. This will show your order number and the order status. Please note, you will only be able to see the "My Account" button when you have logged in.

For full details of delivery please read our Delivery Policy page available from the Customer Service menu. If after reading this information you still need to contact us, then please e-mail us at customerservices@kondor.co.uk (or go to "Sales Enquiries" under the Customer Service Menu.) and we will get back to you as quickly as we can.

Once you have confirmed your order you will not be able to cancel the order online. Go to the Customer Service menu and select "Returns" for details of how to return items to us. Delivery & Returns >

Go to "Returns policy" on the Customer Service page to see more information about our returns policy. Delivery & Returns >

We take the following major credit and debit cards: MasterCard, Visa, Solo, American Express, Delta. Unfortunately, we cannot accept cheques, cash or postal orders on this web site.

Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. To see more information about Security Policy go to the Customer Service menu. Security Policy >

We will never sell, trade or rent your personal information to any third party without your explicit permission. To see more information about Security Policy go to the Customer Service menu. Security Policy >

All the contact telephone numbers for our help lines can be found at "Technical Support" under the Customer Service menu. Contact Us >

All the contact telephone numbers for our help lines can be found at "Technical Support" under the Customer Service menu. Contact Us >

Answers to the most common questions should appear here - but if your question is not addressed please try the following areas of the site:

- Help - for information about terms in this site Jargon Buster >
- Customer Service - for information about security, delivery, terms and conditions, cancellations and returns Customer Service >

If you have any questions about Kondor as a company (eg employment information, financial information, news and commentary), visit our Corporate site . If your question has still not been answered, please e-mail us at customerservices@kondor.co.uk (or go to "Sales Enquiries" under the Customer Service Menu to contact us by e-mail and we will get back to you as quickly as we can

This symbol will be placed on items that fall into this category. When you see the crossed out wheelie bin symbol on a products packaging it means that the product cannot be disposed of in your normal rubbish bin.

The new regulations have been introduced in order to minimise the environmental impact of the disposal of these products and reduce the amount of waste going to landfill. There are many hazardous substances used in electrical products such as mercury and lead. When electrical products are disposed of these substances can pollute our environment. The toxic substances leak into the air, land and water, not only affecting our environment but also causing serious health problems for us.

The regulation aims to reduce landfill waste by increasing the amount of electrical equipment that is recycled and minimize the environmental impact of WEEE, by pre-treating electrical items before disposal. The regulation does not obligate you as a consumer therefore making its success dependant on your cooperation.

The regulations affect producers of electrical products and mean that they are responsible for the disposal of these items and will offer a free take back scheme.