Delivery Policy
1. Here at Kondor we offer FREE delivery on all orders.
Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands). Please make sure you keep the receipt enclosed with your goods.
2. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.
We aim to deliver within 5 working days (due to high order volumes, please allow double during sale periods). We will attempt to telephone or e-mail you if we become aware of an unexpected delay.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.
Low value items are sent by Royal Mail first class post. More valuable items are sent recorded delivery using Royal Mail and other couriers. We cannot guarantee the use of any particular courier.
If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.
Regrettably, we are unable to guarantee delivery on any specific day.
3. How we Deliver
If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.
4. Tracking Your Order
You can track the progress of your order by going to 'My Account' and logging in.
5. Tracking Your Delivery
If your order is being delivered by courier our third email will contain a link to the couriers website and a tracking number, so that you can use it to track your order right to your door.
6. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order
in pristine condition. If you do not receive all your products, please check
whether they may be being delivered separately (see "How we Deliver",
above) and whether they have been despatched (see "Tracking Your Order"
and "Tracking Your Delivery", above). If your order is not en route
to you, please e-mail us at customerservices@kondor.co.uk or telephone
0870 421 1790. In the unlikely event that a product arrives damaged or faulty,
please follow the instructions in para 12 and reproduced in the delivery documents.
7. Cancellations and Returns
You can cancel your purchase at any time either before or up to 14 days after delivery by:
* following the "Returns" instructions in your delivery documentation;
* e-mailing us at returns@kondor.co.uk
* Phoning us on 0870 421 1792 - please have your order reference number and delivery details to hand;
* writing to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park, Three Legged Cross, Wimborne BH21 6SU.
We cannot accept returns in T-Mobile stores.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any software must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund; however you must pay the
cost of return.
We cannot cancel your purchase when:
* the seal has been broken on any software including games;
* the goods were a special order to your specification.
8. Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
* in otherwise "as new" condition; and
* complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please phone Customer Service on 0870 421 1790 (9am to
5pm customerservices@kondor.co.uk Monday to Friday).
Please return the product to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park, Three Legged Cross, Wimborne BH21 6SU or phone on 0870 421 1792 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK..
If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include
a refund of the applicable delivery charge.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
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